1. How is IQTimecard priced?
a. IQTimecard is priced dependent on the number of employees who will use the system and is a monthly fee. Set up fees may apply and then you will be invoiced on a monthly basis.
2. Do I need to have any Software or Hardware to use IQTimecard?
a. No. The system is web based so as long as you have a computer and internet access this is all you need. Your employees log in and log out of the system using a free phone telephone number so there is no cost to your clients either.
3. Why is IQTimecard online and not an application on my computer?
a. All updates and system enhancements are automatically available to all users which have access to the system. The IQTimecard system is located online so that you can access the system from any computer as long as you have the correct security details. This means you are able to manage and track employees or contractors from any location. You may often be in a remote place outside of normal office hours so access is essential from any home or laptop computer rather than being restricted to your office based desktop computer.
4. Do I have to be a large company to take advantage of an automated time and attendance system like IQTimecard?
a. No, IQTimecard can handle tracking from one employee and scale up to thousands. Due to the nature of the online system and the telephony server calls can be placed from anywhere. Use the savings calculator to determine how much you can save depending on your size of your company
5. How long does the implementation of IQTimecard take?
a. This will depend on the size of your organisation and the complexity of your employees and site locations. We send you a blank data file with all the information you need and ask you to fill this in. We will then use this information to set up your system. However we estimate you could be up and running within 30 days of purchase but will let you know how long this will take when you sign up
6. How will I be trained on IQTimecard?
a. The system will be set up for you using the data that you provide to us. We will then take you through a full training process on how to use the system with data that is familiar to you. Your monthly fees also include support and our website will contain useful training and information guides.
7. Can I customise my system?
A: There are certain areas of the system that can be customised for your company. The profile section is for you to customise and decide on the key features that you wish to add to the system. Please discuss your ideas and options with a member of the IQTimecard team and we can confirm what is possible.
8. Can I have any further reports?
A: Yes, we have added a number of reports to get you started but if you wish any information to be collated from the system we can add to the reports as long as the data is available.
9. What updates do I get access to?
A: As the system is billed on a monthly basis and is using software as a service you will get automatic updates to any amendments and additions to the system.
10. I have a new employee starting – how easy is it to set them up?
A: Very easy. The system has been designed to remove as many time consuming and repetitive processes as possible. Setting up a new employee is a very quick and simple job in your Employee area.
11. I have just taken on a new client – how easy is it to set them up and what do I need to let them know?
A: Very easy. The system has been designed to be flexible for adding and removing new clients and locations. You are then able to assign employees to that location and track who is due to be where, when. As the system uses a telephony server using a free phone number you don’t need to let them know anything except the use of one of their phones for employees to dial into the system to log in and log out.
If you have a question and it’s not answered above please Contact Us and we will get back to you with the answer.
